Privacy Policy

At Ōtautahi Clinic we collect health information in various ways. This includes but is not limited to:

• Forms you fill out

• History taken during a consult

• Information gathered from support people (with your consent)

• GP practice referral

• HealthOne

• Correspondence in writing or verbally with us

 

Information we commonly collect include:

• Medical information including history and medications

• NHI number

• Demographics and contact details

• Health insurance and other relevant information

 

The information collected will be used to provide healthcare for you and is not utilised for other purposes. Only staff who need to see your personal information will access it.

 

In general, we will send a referral letter back to your GP but we will otherwise not share your health information with others unless this is required to comply with legislative obligations such as a court order, or to prevent serious harm to yourself or others.

 

As our clinicians must continue to meet professional standards and continuing learning requirements, occasionally they may discuss your case anonymously with others in their discipline as part of peer review.

 

Information collected is stored on an electronic, cloud-based patient management system called “Elixir” which complies with New Zealand standards for security. Some clinicians may also use paper records which will be kept securely.

 

Ōtautahi Clinic also utilises “Heidi”, which is an ambient AI tool that records the consultation and then summarises it. It does not keep audio recordings of consultations and identifiable information is removed prior to processing in a secure database.

 

You have the right to request access to and correct your personal information. Please request this in writing and our practice will respond as soon as possible.

 

If you are concerned that your right to privacy has been breached please contact the clinic and we will do our best to help. If we are not able to address your concerns adequately then you can also contact the Privacy Commissioner at enquiries@privacy.org.nz or 0800 803 909.

 

Please note that this organisation is contributing to, and accessing healthcare information from HealthOne

 

What is HealthOne?

HealthOne is a secure electronic record that allows registered health care professionals directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020. Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested. Privacy auditing is used to check that only those directly involved in your care are accessing your information.

 

To find out more about HealthOne please visit https://healthone.org.nz/ . Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing privacy@healthone.health.nz